Returns and refunds

We accept a return only if the item is:

• in perfect, as new condition: not worn, not washed, free of odours, stains or signs of use;
• with all original tags still attached;
• in its original packaging.

If the returned item does not meet these conditions, the return will not be accepted or the refund will be reduced according to the loss of value of the product, as provided by law.

1. Write to info@greatness.it within 14 days of delivery with your order number and the items you want to return.
2. We reply with the address and the shipping instructions.
3. Send the parcel with the courier of your choice. We recommend a tracked service: until it reaches us, the parcel remains your responsibility.

Return shipping costs are paid by the customer.

• We check the item as soon as it arrives and confirm the outcome by email.
• The refund is issued within 14 days, with the same payment method used for the order.
• If you return the whole order, we also refund the standard shipping costs paid at purchase.

Need a different size? Write to us at info@greatness.it before sending the return and we will help you with the exchange. In this case too, shipping of the item to be exchanged is paid by the customer.

All products are covered by the 24 month legal guarantee of conformity. If you receive a defective item or one different from what you ordered, write to us with your order number and photos: in this case all costs are on us.